Facilitating Digital Transformation for a Leading Furniture Provider

About this
Project

About this project

The client aimed to modernize their operations by integrating over 1,000 web applications and microservices to create a cohesive user experience for their customers. Their goal was to transform their existing solutions with modern technology and practices, including data engineering, full stack development, QA, and DevSecOps to streamline processes, enable faster development and deployment, and reduce manual dependency.

About
Client

About the client

The client is a leading furniture services provider based in the UK. They provide a comprehensive range of solutions, including furniture packages, rental furniture, property staging, fitted furniture, and interior design. With a mission to transform spaces into intuitive homes, the company focuses on delivering exceptional customer service. Additionally, it caters to diverse markets such as residential properties, student accommodations, and social housing.

Our
Offering

Custom Middleware Development

We developed a custom middleware solution for the client’s system to centralize user onboarding, agent management, and order processing. This middleware solution was integrated with Shopify and NAV systems to automate processes like credit account applications and order synchronization.

Centralized Platform Development

We built a centralized platform to sync and consolidate all four of the client’s existing websites into a single, unified platform. The idea was to streamline their operations with a cohesive model and improve the user experience by allowing seamless navigation and functionality between different services.

Shopify 2.0 Store Development

Our team developed a fully customized store with Shopify to implement new functionalities, a new theme, and a unified home page design. The idea was to provide consistency across the platform, improve collaboration, and ensure that their customers could easily access all services in one place and an intuitive user experience.

Improved UI/UX and Functionality

We leverage the B2B mode of the Shopify platform to introduce new functionalities into the client’s system, including shared baskets and credit limits for agents. This enhanced collaboration and automated workflows, which reduced manual tasks for the internal team and enabled seamless bulk order processing by client’s customers.

Result

Providing results that exceeded the client’s expectations

The client’s system is now capable of managing a 50% increase in order volume without additional human intervention.
Client’s customers can now navigate the site more easily, leading to higher satisfaction and increased conversions.
Our solution helped them achieve 3x Revenue Growth with a 50% cost reduction.

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